Frequently Asked Questions:
WHEN IS MY ORDER SHIPPING? - All items are subject to a processing period before they are shipped. - Most orders leave the warehouse within 3-5 business days of payment. - You will receive an email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)? Household accessories and most jewelry items should be delivered within 11 – 28 days of shipping date.
For other specialty items, please allow up to 35 days delivery time as they may be shipping from other countries. Please note delivery times increase around holidays. International orders shipped to Canada and other non-US countries might take longer, depending on the country they are shipping from. Orders shipped from within the United States take between 5 and 10 days to be delivered.
WHERE ARE MY ITEMS COMING FROM? Many of our specialty items are shipped from countries such as UK, China, Canada and Hong Kong. All custom print products are printed and shipped from US-based suppliers.
WHY DIDN’T I RECEIVE A TRACKING NUMBER? In some cases, in order to continue passing savings on to our customers, some of our products ship without a tracking number. However, your orders have a 100% delivery guarantee. Please see below for details
IS MY ORDER GUARANTEED? So if for some reason you don’t receive your order within the time frame specified above, send us an email and we’ll issue either an in-store credit - and in some cases a refund or free replacement. If your tracking number shows that the order was delivered, but you claim to not have received it, we will not be able to provide a refund or replacement. Please see our refund policy for more information.
WHY IS MY TRACKING NUMBER INVALID? When shipping items from international suppliers, it takes several days for the tracking numbers to show up as valid in the USPS website.
WILL MY ITEMS BE SENT IN ONE PACKAGE? Products might be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving your products. However, we are trying our best to combine shipments whenever possible. If you have any other questions, send us an email and we will do our best to help you out.
ARE YOU THE BEST ONLINE GOTH/ALTERNATIVE/COUNTER CULTURE STORE? Why yes, yes we are :-) We have a large collection of unique gothic and alternative style accessories and clothing. If you like black rings, black clothing, skull jewelry, and anything a bit on the darker side, you'll love our alternative gothic store.
WHERE ARE YOU LOCATED? We are headquartered in Idaho, USA. But we have fulfillment centers all across the world. We've also developed relationships with wholesalers and vendors that give us unique goth items for our store that you won't find anywhere else!
DO YOU LOVE CATS? We're glad you asked. Yes! We love cats! Especially black cats. :-)